BT
As part of its customer contact facilities, BT has a customer complaints line on 0843 254 8920 should you wish to discuss problems with your service. Full contact facilities covering all aspects of your service from the company are available by phone, email, live chat and postal correspondence.
With origins stretching back to the mid-nineteenth century, BT is one of the world’s major communications companies. Along with serving over 18 million customers in the UK, they operate in over 170 countries worldwide.
About
BT’s main activities are: providing fixed-line telephone and broadband, mobile and TV products along with IT and networking services. BT also provides wholesale products and services to other UK and worldwide communications companies.
Because it competes in a very competitive market, BT has become far more customer-focused in recent years. Part of their customer services is ease of contact - all contact details including a complaints line on 0843 254 8920 are clearly stated on most correspondence such as bills/statements and on their website in the ‘Contact Us’section.
BT operates the telephone exchanges and connection infrastructure for the majority (over 28 million) of UK fixed-line telephones. Regulated by Ofcom, they are obliged to provide services to other communications providers who use the existing infrastructure to supply their own customers.
Their more recent business activities have seen them move into areas where there is less regulation such as broadband Internet and TV services.
Complaints Information
According to Ofcom data, BT has received complaints for its landline telephone, broadband Internet and TV services in excess of the industry average in each quarter from the third quarter of 2012 to the same period in 2013.
In the case of BT TV, there was a marked increase in complaints in the third quarter of 2013. This is likely explained by the launch of BT Sport in this period and related set up and bedding in issues amongst users.
Brands
The main brands are: BT Broadband, BT Phone, BT Home Hub, BT TV (including BT Sport, Play Again and YouView) and BT Openreach.